Effective Date: 20 May 2025
Last Updated: 20 May 2025

Ezra Healthcare Pte Ltd ("we", "us", or "our"), including our related corporations and affiliates, is committed to protecting your personal data in compliance with the Personal Data Protection Act of Singapore (PDPA). This Data Protection Notice ("Notice") outlines how we collect, use, disclose, and protect the personal data of our customers, partners, vendors, contractors, and other relevant parties ("you", "your").

By interacting with us—whether by submitting information, using our services, purchasing products, or participating in our promotions—you consent to our collection, use, and disclosure of your personal data as described in this Notice.

1. Personal Data We Collect

"Personal Data" refers to any data, whether true or not, that can identify you:

• Directly (e.g. name, NRIC/passport number)

• Indirectly (e.g. phone number, email, residential address)

Examples of personal data we may collect include:

• Full name

• Contact information (email, phone number, address)

• Photographs or video images

• Gender

• Any other data provided through our forms, websites, or during service interactions

2. How We Collect Personal Data

We collect your personal data:

• Directly from you (e.g. when you contact or transact with us)

• Through your authorised representative

• From third parties duly authorised by you

• Where permitted or required by law

We will obtain your consent before collecting any additional data or using your data for new purposes, unless exempted by law.

3. Purpose of Use

Your personal data may be used for purposes including, but not limited to:

• Providing requested goods and services

• Verifying your identity

• Managing accounts, payments, and transactions

• Responding to queries, feedback, or complaints

• Administering marketing or promotional offers

• Conducting surveys or research

• Complying with legal or regulatory requirements

• Engaging with third-party service providers, regulators, or government authorities

• Any other business-related purposes or purposes disclosed to you

4. Disclosure of Personal Data

Your personal data may be disclosed to:

• Our authorised representatives

• Third-party service providers, vendors, or contractors

• Government and regulatory authorities, where required

• Overseas recipients, with your prior consent and appropriate safeguards in place

4A. Patient Data Submissions via Online Forms

By submitting personal or patient details through our website or communication channels, you consent to us contacting you for the purpose of obtaining additional information to respond to your query or request. We may also share relevant personal data with third parties—including our service providers or affiliated partners—only where necessary to effectively address your query or facilitate service delivery. All personal data shared will be treated with strict confidentiality and in accordance with our data protection practices outlined in this Policy.

5. Withdrawing Consent

You may withdraw your consent at any time by contacting our Data Protection Officer (DPO) in writing or via email. Upon withdrawal, we may not be able to continue providing certain services.

We aim to process withdrawal requests within five (5) business days, and will inform you of any legal or service-related implications.

6. Access & Correction of Personal Data

To request access to or correction of your personal data, please contact our DPO. We may charge a reasonable fee for access requests and will generally respond within three (3) business days, or up to thirty (30) days if more time is required.

7. Data Accuracy and Protection

We rely on you to ensure your personal data is accurate and up-to-date. Please notify us of any changes.

We take reasonable security measures—administrative, physical, and technical—to protect your data. However, no method of transmission or storage is completely secure. We continually review our practices to maintain data integrity.

8. Retention of Data

We retain personal data only as long as necessary for business or legal purposes. Once the data is no longer required, it will be anonymised or securely deleted.

9. Data Transfers Outside Singapore

If your personal data needs to be transferred overseas, we will obtain your consent and ensure comparable data protection standards are in place.

10. Data Portability

We support data portability requests, allowing you to transfer your personal data in a commonly used machine-readable format to another organisation upon request.

11. Data Breach Notification

In the event of a data breach, we will assess its impact and notify the Personal Data Protection Commission (PDPC) and affected individuals within 72 hours, if the breach is likely to cause significant harm or affects a significant number of individuals.

12. Contacting Our Data Protection Officer

If you have any questions or requests regarding your personal data, please contact:

Data Protection Officer
Name: Mr Kelvin
Email: tech@ezra-macquarie.com

13. Changes to This Notice

This Notice is subject to change at our discretion. Updates will be posted on our website, and your continued use of our services constitutes your acceptance of the revised Notice.

Terms of Use

By using this website or any information presented herein, you agree to be bound by these Terms of Use. If you do not agree, please refrain from using the site or our services.

Ezra Healthcare Pte Ltd reserves the right to amend these Terms of Use without notice. Any changes are effective immediately upon posting. It is your responsibility to review the Terms periodically.

While we strive to ensure the accuracy of content on this site, we make no warranties regarding completeness, reliability, or timeliness.

Service-Specific Disclaimers

• Non-Emergency Medical Transport
  Ezra Healthcare’s Medical Transport services are strictly for non-emergency patient transport. If you or someone you are booking for is experiencing a medical emergency, please call the appropriate emergency hotline immediately.

• Pickup Time Variability
  While we aim to adhere closely to scheduled pickup times, actual pickup may vary by ±30 minutes due to unforeseen circumstances such as traffic, weather, or operational delays. We appreciate your understanding and will make every reasonable effort to keep you informed and fulfill your request as promptly as possible.

Last modified: 20 May 2025

​Because quality of life comes not from reaching destinations but who joins you for the journey.

Professional staffs and committed to providing tender loving care to patients. Highly recommended.

M***

Beyond expectations. Kudos to them for their service 🙏Highly recommended .

M*****

4.9 Star Ratings on Google

Professional staff and friendly driver. Engaged with them a few times and so far there are no issues. Cheapest rate in the market too! Highly recommended👍🏻

B*********

My sister’s Nursing Home will engaged the transport services to fetch her to Hospital , driver punctual & especially Ms Aini the escort, very helpful , professional always smiling & very thoughtful to my sister . Will request for her as the escort everytime my sister need to go Hospital .

F******

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